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Contact Us

Have questions? We're here to help! Reach out to our team using any of the methods below.

📧

Email Support

For general inquiries and customer support

support@stonedteddys.com
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Order Issues

Questions about your order or shipping

orders@stonedteddys.com
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Business Inquiries

Wholesale and partnership opportunities

business@stonedteddys.com

Frequently Asked Questions

Many common questions are answered in our FAQ page. Check there first for faster answers!

View FAQ →

Response Times

We strive to respond to all inquiries within 24-48 business hours. During peak seasons (holidays, sales), response times may be slightly longer.

Business Hours

Customer Support: Monday - Friday, 9 AM - 6 PM EST
Order Processing: Monday - Saturday

Mailing Address

Stoned Teddys Smoke House
Charlotte, NC
United States

Return & Refund Requests

For return or refund requests, please email returns@stonedteddys.com with your order number and reason for return. See our FAQ page for our full return policy.